Hi, thank you for calling, what can I do for you today.
Hi there, I have two things this morning, both for my daughter Emma.
Ok, let's do one at a time, what's the first?
I have a request from her PT for orthodics. I just need a script so I can have it filled.
I'm sorry she'll need to see the doctor for that.
No, we just need a script, please ask the doctor for just a script.
Ok, what else?
Wait, I need to tell you what the script needs to say.
The doctor will determine that.
Actually, the doctor needs the PT to determine that, so the PT told me exactly what it needs to say.
Ok... I guess I'll write it here and she can decide.
That's fine. It needs to say Bilateral Cascade DAFO 3.5
I'll leave a note.
All right, that's the first one. I have one more. I also need the orders for bloodwork for Emma as a followup from her last set. It is repeat of the ones we had done in Nashville probably. We just saw Dr. ___ and he said to get the orders from our regular doctor that is already familiar with what we need.
So you want an appointment to get bloodwork?
No, I don't want an appointment, I was just there last weekend. I just need the blood work orders as a follow up to the appointment. At my last apt I was told to call and get the bloodwork orders.
Ok, I'll put this up for Dr. ___
No, wait, it's not that doctor, it's for my regular doctor.
You said that Dr. ___ is who you just saw.
Yes, I saw him but he didn't know what needed to be run and said to call back for our regular doctor to do the bloodwork orders.
Ok, so I'm putting it up for your regular doctor then.
Don't you just LOVE new doctor's office employees? Most people there know my voice by now, my kids, and they knew the ropes of how things get done. They know better than to tell me twice in one conversation that I need to bring my kid in. No way! LOL I only bring her in when she NEEDS to be seen. That's quite often enough thank you!
We'll see whether I get the script and bloodwork... I will say though, at least the new person did agree to write everything down... even if she argued with me about it :) It's always nice to make new friends. It's a shame that this is how I do it though!